FAQS

 Tel: 949-288-6768
E-Mail: info@filmi.com

 200 Spectrum Ct Dr #300
Irvine, CA 92618

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turnaround.

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for over 24h, every day.

FAQs - General Information

Is Filmi just like any rental house?

Not exactly. Photo & Video rental houses offer thousands of products for rent which is always beneficial for professionals who know what they are looking for, but can be a bit overwhelming for the average person. At Filmi, we’ve made it super easy for you since we’ve put together pre-selected kits that contain only what is essential to get your project filmed.

I love it! How do I get started?

We knew you would 🙂 – To get started, simply create an account or start by selecting a kit or gear that will best suit your project needs. Select how many days you will be renting it for and checkout. We will contact you.

How many days should I rent gear for?

We recommend getting the gear at least a day before your shoot day so that you can get familiarized with it. And don’t worry, you can pick up your gear after 3PM the day before your shoot and return it before 11AM the day after and it’s only a 1 day rental.

Not sure if I can do it alone. Can you help me?

We understand that things can sometimes be overwhelming, so we are here to lend a hand. – Filmi offers two types of help. The first one is in the Production phase and is in the form of an actual Assistant that will come to your shooting location to help you film. The second is in Post-production, where we offer editing services so that we can wrap up your video. Be advice that both services require additional costs.

Do kits come with a memory card?

Yes, all camera kits come with two (2) memory cards. Audio recorders come with one (1) card. Just remember to save everything to your local computer once you finish filming.

Note that if you want us to send you a quote on the editing of your video, you must not format the cards after use so that we can still have access to the content. Either way, you should still save all files prior to shipping us back the gear.

What condition will the gear be in?

We strive to provide our customers with the best gear possible. It’s our goal to never have our gear look or act like “rental” gear. Most items are only 6-18 months old.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Where do I pick up the gear from?

We are in the center of Orange County in Irvine, California. We’d love to meet our customers and have you stop in to pick-up your order at our address below:

200 Spectrum Center Dr Suite 300
Irvine, CA 92618

When does my rental start and end?

You are allowed to pick up your gear the day before your shoot and return it the day after it for a 1 day rental.

Pick-up AFTER 3 p.m. and Rental begins next day.
Return must be made before 11am next day.
(e.g. Pick-up Monday after 3pm, return Wednesday by 11am)

How quickly are orders processed?

We generally process orders within the hour they’ve been submitted (Monday-Friday). We will send you a confirmation email once everything is approved.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

What do I need to pick up my gear?

Please bring a form of I.D. – We also recommend that the person paying for the rental be the person picking up the gear. Let us know if you will send a representative to pick up the gear instead of yourself.

Where do I pick up the gear from?

We are located in the heart of Orange County in Irvine, California. We’d love to meet our customers and have you stop in to pick-up your order at our address below:

200 Spectrum Center Dr Suite 300
Irvine, CA 92618

Do you ship gear?

We are currently limited to ship certain gear. Please email us with your inquiry for a shipping quote.

Where do I return the gear?

Unless otherwise stated, you are dropping the gear with us at the same location in Irvine.

200 Spectrum Center Dr Suite 300
Irvine, CA 92618

What is the Damage Waiver fee?

Our Damage Waiver protects you from liability due to unintentional damage or loss, including theft and liquid damage.

Can you help us shoot our video?

Yes, we would love to help you create a compelling video! – We can send a Filmi Expert who is trained on all of the gear to your location.

What is a Filmi Expert?

A Filmi Expert is an assistant that can help you shoot your video. He or she is trained on all things video and will be able to jump in and help with any facet of your production.

What if I just have a question?

If you have a question about a certain piece of gear or anything related to the shoot, your best bet is to search our Video Library or check Youtube for tips. If you are still in need of assistance, email us at info@filmi.com.