FAQS

 Tel: 949-288-6768
E-Mail: info@filmi.com

 200 Spectrum Ct Dr #300
Irvine, CA 92618

 Shipping included
on all kit orders.

 Support forum provide
for over 24h, every day.

FAQs - General Information


Is Filmi just like any rental house?

Not exactly. Photo & Video rental houses offer thousands of products for rent which is always beneficial for professionals who know what they are looking for, but can be a bit overwhelming for the average person. At Filmi, we’ve made it super easy for you since we’ve already pre-selected kits that contain only what is essential to get your project filmed, and nothing more.

I love it! How do I get started?

We knew you would 🙂 – To get started, simply create an account or you can start by selecting a kit that will best suit your project needs. During check out, make sure the delivery day coincides with when you would want to shoot. We recommend getting the gear at least a day or two before your shoot day so that you can get familiarized with it.

When will my gear get here?

We use both Fedex and UPS and ship everything Ground. So you are looking at anywhere from 1 to 4 days in the continental U.S. – If you need expedited shipping, let us know and we can accommodate you.

Not sure if I can do it alone. Can you help me?

We understand that things can sometimes be overwhelming, so we are here to lend a hand. – Filmi offers two types of help. The first one is in the Production phase and is in the form of an actual Assistant that will come to your shooting location to help you film. The second is in Post-production, where we offer editing services so that we can wrap up your video. Be advice that both services require additional costs.

Do the kits come with a memory card?

Yes, all kits come with two (2) memory cards. Just remember to save everything to your local computer once you finish filming.

Note that if you want us to send you a quote on the editing of your video, you must not format the cards after use so that we can still have access to the content. Either way, you should still save all files prior to shipping us back the gear.

What condition will the gear be in?

We strive to provide our customers with the best gear possible. It’s our goal to never have our gear look or act like “rental” gear. Most items are only 6-18 months old.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Can I pick up and return my gear locally?

Totally! We’d love to meet our customers and have you stop in to pick-up your order. We offer special discounted pricing for pick-up orders that have no shipping involved. This discount applies only to orders that are picked-up and dropped off at any of our locations. Simply choose the pick-up at Filmi option during checkout.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

When will my gear ship?

We usually ship gear the day after you’ve placed the order.

Does someone need to be home to sign?

Yes! Someone will need to be home to sign for the package. UPS requires that person to be over the age of 18. Alternatively, you may use the FedEx Delivery Manager or UPS My Choice program to manage your packages & pre-sign for deliveries. Please note that even if you digitally sign, it is still up to the driver’s discretion whether or not to leave your package. If they do not see a secure area to leave your package, they will not leave it. If they do leave it, you assume full responsibility for it, once the driver has scanned it as delivered..

Do you ship internationally?

Unfortunately, our shipments are limited to the 50 U.S. States.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Can I use a FedEx or UPS drop box to return my gear?

No. You only want to return gear to a staffed FedEx Location/Partner where you can get a receipt. Drop boxes may not adhere to the printed pickup schedule resulting in delays/fees. Additionally, the drop boxes are not fully secure and may result in gear loss that you’ll be responsible for.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Can you help us shoot our video?

Yes, we would love to help you create a compelling video! – We can send a Filmi Expert who is trained on all of the gear to your location.

.

What is a Filmi Expert?

A Filmi Expert is an assistant that can help you shoot your video. He or she is trained on all things video and will be able to jump in and help with any facet of your production.

What if I just have a question?

If you have a question about a certain piece of gear or anything related to the shoot, your best bet is to search our Video Library or check Youtube for tips. If you are still in need of assistance, call us toll free.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ask a Question

Something still not making sense? Please complete this form as fully as possible as the more information you give us, the better we will be able to reply to your questions.